What Do I Do If Someone I've Sent an Invitation to Hasn't Received it?
Invitation to an Admin
1. Navigate to the Admin tab > Manage from the drop-down menu against the admin you wish to resend an invitation
2. Select Edit Admin > Resend Invite
Invitation to an Employee
1. Navigate to the Cards tab > Manage from the drop-down menu against the employee card you wish to resend an invitation
2. Select Cardholder Info > Resend Invite
- Verify with the person that the email address you entered is the email account that they are checking
- Check that the email address entered wasn't accidentally miskeyed
- Ask the invitee to check the spam folder of their email account
How Do I Grant an Employee Login Access to the Web and Mobile App?