How Do I Cancel a Payment?

  1. Navigate to the Payments tab
  2. Click Manage from the corresponding payment -> Payment Details
  3. Click the red Cancel Payment button in the lower right corner of the Payment Detail screen

Additional Information
  • Direct ACH payments have a 2-hour cancelation window once the payment has been initiated
  • Brink's Pay™ payments can be canceled at any time prior to payee acceptance

Payees of Brink's Pay™ payments have 30 days to accept the payment, after which the payment expires and the funds return to the sender's Brink's balance.

If a Cancel Payment button is not there, the payment has progressed past the point where it can be canceled.

How did we do?