How Do I Cancel a Payment?
- Navigate to the Payments tab
- Click Manage from the corresponding payment -> Payment Details
- Click the red Cancel Payment button in the lower right corner of the Payment Detail screen
- Direct ACH payments have a 2-hour cancelation window once the payment has been initiated
- Brink's Pay™ payments can be canceled at any time prior to payee acceptance
If a Cancel Payment button is not there, the payment has progressed past the point where it can be canceled.