How Do I Troubleshoot Two-factor Authentication Issues?

Updated 4 months ago by Chandrika Chandwani

​Unable to Find Verification Code Email​
- Check your spam folder
- Check to ensure your corporate email server is accepting emails from Brink's
- If you believe your server is configured correctly, click Resend Code to receive another email with a new code
- Otherwise, reach out to our Customer Support team at  support@brinksbusiness.com 

​Invalid Verification Code​
- Each verification code is only valid for 60 minutes. Click Resend Code to receive another email with a new code
- You may also choose to login again and a new code will be emailed to you
- If multiple codes have been requested, only use the code from the most recent email, assuming it has not already expired 

​Mobile App Users​
Before entering your verification code in the app, please make sure your mobile app is updated to the latest version from the app store

​If the Activity Wasn't You​
Step 1: Help secure your account right away
- On the notification, review the sign-in details, including device type, time, and location
- If this activity doesn't look familiar, immediately contact our Customer Support team at 855-547-2896 or email us at  support@brinksbusiness.com 

Step 2: Change your password as soon as you can
- Reset your password by clicking the Update Password button under the My Information section

What is Two-factor Authentication?


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