How Do I Troubleshoot Two-factor Authentication Issues?
Unable to Find Verification Code Email
- Check your spam folder
- Check to ensure your corporate email server is accepting emails from Brink's
- If you believe your server is configured correctly, click Resend Code to receive another email with a new code
- Otherwise, reach out to our Customer Support team at support@brinksbusiness.com
- Check to ensure your corporate email server is accepting emails from Brink's
- If you believe your server is configured correctly, click Resend Code to receive another email with a new code
- Otherwise, reach out to our Customer Support team at support@brinksbusiness.com
Invalid Verification Code
- Each verification code is only valid for 60 minutes. Click Resend Code to receive another email with a new code
- You may also choose to login again and a new code will be emailed to you
- If multiple codes have been requested, only use the code from the most recent email, assuming it has not already expired
- You may also choose to login again and a new code will be emailed to you
- If multiple codes have been requested, only use the code from the most recent email, assuming it has not already expired
Mobile App Users
Before entering your verification code in the app, please make sure your mobile app is updated to the latest version from the app store
If the Activity Wasn't You
Step 1: Help secure your account right away
- On the notification, review the sign-in details, including device type, time, and location
- If this activity doesn't look familiar, immediately contact our Customer Support team at 855-547-2896 or email us at support@brinksbusiness.com
Step 2: Change your password as soon as you can
- Reset your password by clicking the Update Password button under the My Information section
- On the notification, review the sign-in details, including device type, time, and location
- If this activity doesn't look familiar, immediately contact our Customer Support team at 855-547-2896 or email us at support@brinksbusiness.com
Step 2: Change your password as soon as you can
- Reset your password by clicking the Update Password button under the My Information section
